Nissan North America has teamed up with two of the most prominent automotive collision repair specialists so that the Nissan technicians can stay on top of their game. DuPont Performance Coatings (DPC) and the Inter-Industry Conference on Auto Collision Repair (I-CAR) have gathered with Nissan to launch Nissan Certified Collision Repair Network. This all-new certification program is designed to update the nation’s auto body facilities, both dealers and independent shops, on just how Nissan wants its repairs to be done.
“The Nissan Certified Collision Repair Network has been developed as a dynamic competitive program to recognize and distinguish body shops that meet or exceed standards for repair work, training, equipment and delivery of customer service,” said Mark Zoba, manager of Collision Parts, Part & Service Sales and Marketing for Nissan North America. An emphasis is being placed on using only OEM parts to repair a vehicle in a prompt, efficient and correct manner. Repair shops will apply to enter into the program, where a DPC representative will review the enrollment and inspect the existing facility. Once entered into the program, the shops will be offered training and business tips on how to improve customer flow.
“The overall customer satisfaction that the certified program generates will potentially lead to repeat new car or pre-owned buyers, and additional revenue from service and parts,” said Zoba. “And for our valued Nissan customers, it provides the peace of mind of facility and repair process standardization – so that in the case of an unfortunate accident or vehicle damage, they’ll know that their Nissan will be repaired using Genuine Nissan Parts and in a timely fashion.”
Source: Nissan
