How to escalate car insurance claims?

[cherseven]

I got into a car accident a little while ago and am having trouble with the other party's car insurance company. The accident was irrefutably the other person's fault but their insurance company (Statefarm) has yet to resolve the case...two months later!! MY insurance company (Allstate) closed the case within one week but everytime I call the "other" agent he keeps giving me the runaround that his client has yet to submit his statement. WTF?!

Isn't there some type of automatic decision if an insurance company cannot contact their client after an extended period of time after an accident?? To me that is unacceptable service, ESPECIALLY because I need to have my car repaired. However, even when I ask for an escalation process Statefarm claims that there are none...I am just supposed to wait. Any suggestions???

 

[Riley]

Contact the State Auditor in your state. He is in charge of overseeing insurance companies, and reprimanding them. You need to do this soon.

Also, do you have a local contact for your claim? And do you have a rental car yet? If they didn't authorize you one, you might be entitled to get money per day since your accident for rental reimbursement. Usually, the per day dollar figure is around $20-25 or so. So, you might have 30-60 days that you can claim for that, unless they have already authorized you a car. Good Luck!